Coronavirus (COVID-19) Health Guidelines

March 12, 2020


On Friday, March 13, 2020, the Genesee Health Plan office closed in order to develop guidelines and procedures to keep all community members, clients and our staff safe in response to the evolving coronavirus (COVID-19) situation.  As an organization, we want to assure you that we take the health of our community and staff members very seriously.

GHP is closed to the public until further notice due to COVID-19. Although we are unable to see clients in person, we are able to assist any individuals in Genesee County over the phone, Monday through Friday, from 9am-5pm. Please see complete list below on services that we can provide over the phone:

HEALTH CARE, SENIOR AND VETERAN’S DENTAL ENROLLMENT:

  • If you are a current GHP Memberincluding senior and veteran’s dental, all March GHP member coverage is automatically extended until April 30, 2020.
  • If you need to apply for GHP as a new member, including senior and veteran’s dental, Applications are being completed by phone. GHP staff will explain the documentation needed for the application to be brought into the office once we are open again to the public.
    • GHP DENTAL HEALTH COORDINATOR continues to be available at 810-339-6392 to complete dental enrollments, answer questions and assist individuals who have dental emergencies.
  • If you are currently receiving health care coverage through Healthy Michigan or Medicaid, you will be referred to Medicaid Healthcare Application Assistance at 855-276-4627 or MiBridges.
    • The assigned GHP Michigan Department of Health and Human Services worker is off site but is available to contact recipients or troubleshoot for recipients.

GHP HEALTH NAVIGATION services continue to be available by phone. Our nurses can answer health-related questions, concerns and medication questions.

  • IF LANGUAGE AND CULTURE ARE A BARRIER FOR YOU TO ACCESS CARE, our staff can provide medical translation by phone with Latino and Arab community members.
    • GHP VETERAN HEALTH NAVIGATOR continues to be available to assist veteran’s with health care navigation and other resources by phone.
    • WOMEN’S HEALTH PROGRAM applications can be completed over the phone by calling 810-339-6371.

GHP COMMUNITY HEALTH WORKERS (CHWS) are available to assist individuals with identifying available community resources by phone.

GHP PRESCRIPTION ASSISTANCE PROGRAM continues to be available at over the phone to assist members and Medicare recipients in receiving unaffordable medications for free or a reduced cost through FamilyWize, GoodRx and NeedyMeds.

Please call: 810-232-7740 or Toll Free: 844-232-7740

This is a continuously evolving issue that we are monitoring closely at the local, state and national level. Please continue to check this page for updates, call us at 844-232-7740, email us at help@countyhealthplans.org, or find us on Facebook at www.facebook.com/GeneseeHealthPlan . Our staff is equipped to respond to messages in a timely manner via Facebook Messenger if that is an option for you.

Should anything change regarding our hours of operation, we will communicate the changes on this page, post updates on our social media and website.  We want you to protect yourself and your health and appreciate your cooperation in this effort.



Genesee Health Plan wants to ensure that we provide the community with the most current and up to date information relating to health and health care coverage. This post is intended to provide information on the Coronavirus (COVID-19) as reported by the CDC, State of Michigan Department of Health and Human Services, and the Genesee County Health Department.

On this page, you will find links to the CDC, MDHHS and Genesee County Health Department for information relating to the Coronavirus including updates, best practices and recommendations for helping to prevent the spread of the virus. Please scroll down to view this information.

CLICK HERE FOR THE CDC WEBSITE

CLICK HERE FOR STATE OF MICHIGAN WEBSITE

CLICK HERE FOR THE GENESEE COUNTY HEALTH DEPARTMENT WEBSITE

PERSONAL-HYGIENE MEASURES FOR INDIVIDUALS:

  • Wash your hands often with soap and water or use hand sanitizer
  • Avoid touching your eyes, nose, or mouth with unwashed hands
  • Cover your mouth and nose with a tissue when coughing or sneezing
  • Avoid handshakes
  • Avoid contact with sick people who are sick
  • Stay home when you are sick

INDIVIDUALS AND FAMILIES AT HOME:

  • Learn about the signs and symptoms of COVID-19.
    • Symptoms include fever, cough, and difficulty breathing.
  • If you have respiratory symptoms, STAY HOME WHEN YOU ARE SICK. Call your health care provider’s office in advance of your visit.
  • Regularly clean and disinfect frequently touched surfaces, like doorknobs, keyboards, cell phones, and light switches.
  • Communicate and reinforce best practices for washing hands and covering coughs and sneezes.
  • Be prepared if there is COVID-19 in your home or a disruption of daily activities in your community. For example, maintain a supply of medications, food, and other essentials in your house. Consider alternative shopping options such as curbside pickups or online deliveries.
  • Access services as much as possible online or by phone.

Healthcare NEWS

VIEW ALL