July 1, 2020

GHP is closed to the public until further notice due to COVID-19. Please do not come to the office. We can assist any individuals in Genesee County over the phone Toll Free at 844-232-7740, Monday through Friday, from 9am-5pm. Please see complete list below on services that we can provide over the phone:

The Genesee Health Plan office is closed to the public until further notice, but we are available to help you by phone Toll Free at 844-232-7740 with:

    • If you are a GHP member and have an address or phone number change, you need to call GHP Toll Free at 844-232-7740.
      • GHP will not term your enrollment span before contacting you for re-enrollment details
    • If you are a senior/veteran’s dental program member and have an address change, questions about your dental benefits, dental related questions or a dental emergency, contact the GHP Dental Health Coordinator at 810-339-6392.
      • If you need to apply for the senior/veteran’s dental program as a new member, the GHP Dental Health Coordinator will complete enrollment applications by phone at 810-339-6392.
    • If you need to apply for GHP as a new member, applications are being completed by phone. GHP staff will explain the documentation needed for the application to be brought into the office once we are open again to the public. Please call GHP at 844-232-7740 and ask to speak with an Enrollment Specialist.
    • If you are currently receiving health care coverage through Healthy Michigan or Medicaid, you will be referred to Medicaid Healthcare Application Assistance at 855-276-4627 or MiBridges. The GHP Michigan Department of Health and Human Services worker is available for questions and troubleshooting.
  1. GHP HEALTH NAVIGATION services continue to be available by phone. Our nurses can answer health-related questions, concerns and medication questions.
    • Spanish and Arabic-speaking community staff are available to provide medical translation by phone.
    • GHP’s Veteran Health Navigator continues to be available to assist veterans with health care navigation and other resources by phone.
    • Women’s Health Program applications can be completed over the phone by calling 810-339-6371.        
  2. GHP COMMUNITY HEALTH WORKERS (CHWS) are available to assist individuals with identifying available community resources by phone.                                                                                                                                
  3. GHP’s PRESCRIPTION ASSISTANCE PROGRAM continues to be available at over the phone to assist members and Medicare recipients in receiving unaffordable medications for free or a reduced cost through FamilyWize, GoodRx and NeedyMeds.

Please call: 810-232-7740 or Toll Free: 844-232-7740

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